Smart Watch Instructions

App Set Up

Watch a video about setting up our Radley App here

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BLUETOOTH CALLING FUNCTION

You can make calls without having to unlock the phone as well as view your call history. The connection between the watch and your phone will need to be kept stable when using the calling function and is important to ensure the initial pairing is successful.

 The watch has a microphone and a built-in speaker for use when making phone calls, listening to music and other notifications.

PART A - HOW TO CONNECT

• Step 1: After connecting the watch to the RADLEY SMART app, you will be prompted to a secondary pairing to sync the calling function, where you are also given the option to sync contacts and call history.

If this second prompt fails, you need to go to the Bluetooth settings of the phone and pair the watch.

Android & IOS: Switch on Bluetooth in your phones Bluetooth settings and you should see the available devices. Tap on the device name and accept the Bluetooth pairing request. To have full functionality we recommend allowing permissions.

Once connected you should see that the device is “connected for calls”.

• Step 2: Go to your watch and swipe left to the features page and locate the phone function.

There are three tabs on this screen:
• Recent calls
• Dial pad
• Contacts

• You can speak through the in-built microphone on your watch.
• To adjust the speaker volume tap on the + or -
• To end the call tap on the red phone icon

Incoming Call

When Bluetooth calling mode is activated the watch will ring and vibrate. You can answer or reject the call.
Please note: Internet calls such as WhatsApp will show as notification only.

PART B - HOW TO DISCONNECT

To disconnect Bluetooth calling, go to the phone’s Bluetooth setting and “unpair” the watch.

There is also a shortcut to temporarily switch this off on top of the settings page.

PART C - ADD CONTACTS

You can add contacts on your watch within the RADLEY SMART app. To add contacts go to “Favourite Contacts” and add contacts ensuring to SAVE any changes. The selected contacts will then be synced to your watch, as long as connected.

PART D - SWITCH BETWEEN PHONE AND WATCH

If your watch is connected to your phone via Bluetooth, all calls will show up on the watch by default. If during an active call you would like to switch to your phone, simply tap on the handset earpiece icon to select it. The call will then switch to your phone.

PART E - BATTERY ADVISORY

The battery lasts for 2 to 3 days with Bluetooth calling mode enabled. On standby the battery can last for approximately 5-7 days.

CALLING WATCH TROUBLESHOOTING

ANDROID

You can split call and audio features. You need to go into Bluetooth phone settings, select your watch, there will be an option for call and/or audio. You can select or deselect where you see fit.

IOS

When connected, all the sound coming out of phone will come
out of watch. This includes calling, social notifications, social videos, music etc.

If you don’t want that, you must disconnect the call feature.

Is the Radley APP free?

Yes, Radley Apps are free of charge. We will never request bank or payment details from you.

 

Why can’t I see text message notifications?

Some phones use RCS (Rich Communication Services) to send text messages, which utilises internet to send the messages. To allow notifications for text messages, please turn off this option by following the below steps. 

1. In your phone, open messages.
2. Open your profile settings.
3. Navigate to messages settings.
4. Select RCS Chats.
5. Switch off RCS chats.

 

What’s the e-card feature available on my watch?

This feature allows you to save your favourite QR scans for ease of access, QR codes may include your shopping loyalty cards. Follow the below steps to get started.  

• Take a photo on your phone of the QR code you wish to use.
• Edit the photo so it only contains the QR code.
• Access the E-Card feature within your app and select upload.
• Click on the arrow next to the QR code to access your photo gallery and select the relevant QR code.
• You will see the QR code ready to upload, please note you must enter a title, this cannot be blank, click save.
• You will then note the QR/E-Card on your app.
• You can now access the QR code via your watch.

 

WHY IS THE BLUETOOTH FAILING TO CONNECT?

There are a few possible causes to this problem.

·      Ensure that your phone allows APPs to run in the background, if this is not allowed the APP will be closed down and connection will fail. To do this, manage within your APP settings within your phone.

·      Please check your Smartphone meets the requirements: Android 9.0 and above version, iOS 12.0 and above version.

·      Please ensure you have the latest version of the Radley Smart app.

·      Make sure the device (screen) is switched ON.

·      Make sure the Smartphone Bluetooth is switched ON.

·      Make sure your Smartwatch is within 10 meters of your Smartphone.

·      Make sure you allow access to your location from the app (this will automatically pop-up when you start the app).

 

WHAT IS THE PAIRING CODE?

The 6 digit connection code on pairing is to confirm that the connection between phone and watch is correct, and ensures additional security and connection between the devices.

Only pair if both devices display matching codes, or input the displayed code on the watch into the APP only.

 

WHY IS BLUETOOTH DISCONNECTING OFTEN?

·      Please ensure the device is within 10 meters of the Smartphone to avoid the Bluetooth disconnection. Reset Bluetooth connection by disconnecting and reconnecting from your smartphone. Bluetooth connection can be lost if your phone is in stand-by or low power modes.

·      Ensure that your phone allows APPs to run in the background, if this is not allowed the APP will be closed down and connection will fail. To do this, manage within your APP settings within your phone.

 

WHY IS THE BLUETOOTH SYNCHRONISATION UNSUCCESSFUL?

Ensure the Bluetooth connection is live and has not timed out. To sync the data, open the app and it will sync automatically, or you can swipe the home-page of the app to refresh.

GPS sport data may take slightly longer to sync to app.

Close the app from background run, re-open it again, Bluetooth connection will automatically connect (if allowed by phone), then you can sync the sport data again.

 

HOW DO I CONNECT MY WATCH IN THE CAR?

If your car is compatible with Bluetooth devices and you wish to make or receive a call, please ensure within the app settings> notifications that you have turned off ‘other apps’. This will ensure there is no disruption to the call.

 

WHERE IS MY SLEEP DATA?

The device is designed with auto- sleep detection from 21pm-8am the next day. Your sleep data will be visible after 10am for the previous night’s sleep.

Select models will be able to track sleep 24-7, and this will be noticeable on your APP layout within sleep feature.

It is essential to wear the device on your wrist when you fall to sleep. Please check your device has sufficient battery life for the night, sleep data will not be saved if the device switches off in the night due to lack of battery.

 

WHY IS MY WATCH NOT RECORDING STEPS?

The watch uses sensors called accelerometers; these detect wrist movement in order to measure step count.

Some movements such as pushing a pram, shopping trolley or walking a dog may not fully record the step count as the watch sensors cannot pick up the 'walking' motion.

Ensure your watch and APP are connected for your steps to display within the APP.

 Step count resets to 0 at midnight.

 

WHY ARE MY NOTIFICATIONS NOT COMING THROUGH ON MY WATCH?

Please ensure the Smartwatch & Smartphone are connected a notification have been allowed with your phone settings.

To ensure notifications from other APPs work as required, you must allow notifications from your APPs settings. Your phone settings must also allow notification previews for the Radley Smart APP to relay these messages to your watch.

Go to APP settings > notifications, then switch on the apps you want to push notifications to your Smartwatch.

If the Radley Smart app you wish to send notifications to is not displayed, select ‘Other’, which will allow ALL banner notifications on your phone to show.

If these steps do not solve the problem, then please restart the app.

 

HOW DO I USE MY WATCH TO HELP TAKE PICTURES

Select the camera option on your watch and unlock your phone. This will allow you to press the shutter button on your watch to activate your phones camera.

 

CAN I HAVE 2 WATCHES CONNECTED AT THE SAME TIME?

You are only able to connect one device at any one time to the app, but you can switch between the devices.

In the app settings you have the option to disconnect the device, and switch devices.  

Note, only the data for the selected and connected watch will display.

 

IS MY WATCH WATERPROOF?

Review your product specifications.

 

HOW DO I UPDATE THE LANGUAGE ON MY WATCH?

Once the watch and app are synced through Bluetooth, the watch will display the default Language within your phone settings. If you wish to change the language, please change your phone settings accordingly.

 

HOW DO I CHANGE THE MEASUREMENTS BETWEEN IMPERIAL AND METRIC?

Within the Radley APP and your profile settings, you can determine metric or imperial measurements.

Metric - Height CM / Weight KG / Weather °C / Distance KM / Calories KCAL

Imperial - Height Ft-In / Weight Lbs / Weather °F / Distance Miles / Calories KJ

 

WHY IS THE RADLEY SMART APP CRASHING?

Turn off the app from background running and restart, if this doesn’t work then please un-install app and reinstall.

  

WHERE CAN I BUY SPARE CHARGER FROM?

Contact our team available Monday to Friday 9am-4pm, you can call them on +44 (0) 121 524 1400 or email radleywatches@peershardy.co.uk.

 

HOW DO I UPDATE THE TIME ON MY WATCH?

The watch will update automatically when linked to your phone and display the time on your phone.

If the watch does not update to show the time turn your watch off and on again.

 

HOW DO I ACCESS MY PERFORMANCE GRAPHS?

Tap the HOME icon on bottom left of your screen. From here you’ll be able to access your performance graphs including heart rate, steps, distance and sleep. Performance graphs for activities are shown on the GRAPH icon at the bottom of your APP screen. The data from activities are also added to your HOME icon summary graphs.

 

WHAT IS AN ACCELEROMETER?

The watch uses sensors called accelerometers; these detect wrist movement in order to measure step count. Therefore, some movements such as pushing a pram, shopping trolley or walking a dog may not fully record the step count as the watch sensors cannot pick up the 'walking' motion.

 

FIND MY PHONE IS INTERMITTENT, WHY?

If your smart watch has the ‘find my phone’ feature, the APP must be running in the background on IOS for this to work. If the APP has been closed, it will be unable to connect and therefore the feature will not function.

 

DOES THE MUSIC CONTROL FEATURE CONTINUE TO WORK WHILE WEARING EARBUDS/HEADPHONES?

Yes, your watch will control the music linked with your smartphone, and in turn will sync with any earbuds/headphones also connected to your smartphone. 

 

GPS CONNECTIVITY AND THE DIFFERENCE BETWEEN ACTIVITY TRACKING STARTED ON WATCH AND ON APP

When starting the activity within the APP and connected to your watch, the APP will utilise the built in GPS capabilities of your phone to plot your route and activity data more accurately. When starting an activity from your watch, it will calculate all data using built in accelerometers to determine your data which is limited in accuracy. 

 

HOW DO I GET THE SCREEN TO DISPLAY?

Press the crown or screen to engage the screen.

You can also engage the watch display by wrist movement to activate the screen; you must activate this within the watch settings in the APP.

 

HOW CAN I SEE A SCREEN DISPLAY ALL THE TIME?

Always on AMOLED watches have an always on dial display, which allows a monochrome display at all times. To activate this, select settings within your watch, and navigate to ‘always on dial’, where you can activate and select the time period this feature is engaged.

Note, this will decrease battery life.

 

HOW DO I CHANGE MY DIALS?

Within your watch you can long press your screen to allow you to change the prebuilt dial options.

Within the APP and the dial section, you have additional options to download dials from our library and create your own bespoke dial using your own images and ideas.

 

WHY DO I NEED TO UPDATE?

We continually strive to improve our product and will occasionally send updates to your APP and watch.

Please allow these updates to gain the best functionality and prevent and bugs/issues.