FAQs

Frequently asked questions

How do I place an order?

Placing an order is easy. Simply follow these steps:
Shop our website by browsing through our product range
Click on the image to access the individual item's product page where you will be given information on sizing, colour options and availability.
Add an item to your shopping basket by clicking the ‘Add to shopping basket’ button on the product page
Review the items you have chosen in your shopping bag. To delete an item from your shopping bag, click on the ‘Remove’ button next to the item.
You can continue shopping by selecting the ‘Continue Shopping’ button
You can also view the items in your basket whilst you continue shopping, by clicking on the "Shopping Basket" option at the top of the homepage
Please be advised that placing an item in your basket does not secure it for you and it can still be purchased by another customer. We therefore suggest that you complete your order as soon as possible
If entering a promotional code, please ensure you click ‘apply’ in order to action the code.
Complete your order by selecting "Checkout" and then follow the steps
Should you need further assistance with placing an order please contact our Customer Services Team on +44 (0) 191 743 3905, who would be happy to assist you.

Is it safe to use my card on your website?

We realise how important it is to securely store any information that you provide us. The Radley transactional web site currently uses high-level Secure Socket Layer (SSL) encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the security of your payment and personal details very seriously.

You can tell whether a webpage is secure as 'https' will replace the 'http' at the front of the www.radley.co.uk in your browser address window, also a small locked padlock will appear in your browser window.

How can I search items I want online?

Simply use the 'search' engine on the website and type in the product code or a description of the item you are looking for.

We accept all major credit and debit cards, with the exception of Solo cards.

I've just confirmed my order; can I amend or add other items to it?

Unfortunately, we are unable to add items to your order. You will need to complete a separate order to purchase the additional items.

Should you need further assistance with an order you have already placed, please contact our Customer Services Team on +44 (0) 191 743 3905, who would be happy to assist you. If you email there may be a 48 hour delay in responding to you during busy periods.

Will I be charged VAT?

All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt, where within the EU, and are correct at the time of entering the information on to the system. The total cost of the order is the price of the products ordered plus the delivery charge.

We are unable to accept returns on certain items. These will be carefully marked before purchase.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.