UK DELIVERY TIMES AND COSTS

Please note that orders placed for next working day delivery between 6pm Friday and 6pm Monday will be delivered on the following Tuesday. Orders placed prior to a Bank Holiday weekend will be delivered the day after the Bank Holiday.

*Orders must be received and payment cleared by 6pm Monday-Friday. Subject to payment review.

**We deliver to all addresses in the UK. We regret we are unable to deliver to BFPO, PO boxes, or Hotels at this time.

More information on availability and restricted postcodes. We're sorry that geographical location and carrier availability can restrict our Next Day and Named Day service. The following areas are not available for next day delivery: Aberdeen, Northern Highlands, The Cumbraes, Antrim, North Antrim, Down, South Down, Armagh, West N. Ireland, Tyrone, Dublin, Eire, Glasgow, Oban, Isle of Man, Orkney, Isles of Scilly and the Channel Islands.

COLLECTPLUS

• Available for collection at 1000s of locations nationwide for only £4.99.
• At the checkout choose CollectPlus as your delivery option and select your store.
• CollectPlus will send you a collection code via your chosen contact method (SMS or email) when your item has arrived and is ready to collect.
• Take the code and your ID to the store and sign for your parcel.

INTERNATIONAL DELIVERY TIMES AND COSTS

We now offer an International Delivery service to 26 Countries.

We regret we are unable to deliver to BFPO or PO boxes at this time.

Notice: We regret we are unable to deliver to the following countries at this time: Russia

*Within 48 hours of placing your order, you will receive an email to confirm it has been dispatched from our warehouse. This will include a tracking number so you can follow your order with our courier.

For USA and Canada please use www.radleylondon.com to place your order and see shipping options.

Duty Charges

All orders are shipped from the UK. Customers outside the United Kingdom will also be liable for any customs/import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order.  

Once your order has been confirmed you will receive an email from Radley and your order goes into a queue to be processed for picking and packing. If you have an account, you will be able to view the status of your order at each stage of the process. Your order will go through three statuses before it arrives, these are:

Pending the order has been confirmed and it is waiting in a queue for your items to be picked.

Processing your goods are being picked and packed for dispatch.

Complete your goods are packed and on their way.

When your order is complete and as been despatched, you will receive an email containing your tracking number, you can use this to view the status of your order within the My Account section of the site. If you have not registered an account you can save your details to make shopping at Radley.co.uk easier in future by registering here.

SMS Text Updates

You will receive a text from our delivery partner with the intended delivery date and an estimated delivery window for our delivery service. A valid mobile number will be required for this service, so please ensure your account details are up to date.

Unfortunately this service is not available for Click & Collect orders.

Delivery of your item

Your order will be delivered by DPD. If they miss you during your original delivery slot, please don't worry they will try again on the following working day. If they miss you for a second time, they will let you know where your nearest collection point is and keep your parcel there for 7 days so you can collect it at your own convenience.

Alternatively, you can arrange for them to leave your parcel in a safe place of your choice or arrange a delivery slot for a more convenient time by clicking here.